FAQ

1901 Candle Company candles use a proprietary blend of Soy & Paraffin Wax. This blend provides an optimal scent throw and burn time so that you get the most out of each candle

  • Keep candle free of any foreign materials including matches & wick trimmings.
  • Only burn the candle on a level, fire resistant surface.
  • Do not burn candle for more than 4 hours at a time.
  • Stop use when only 1/4” of wax remains
  • Burn within sight only
  • Keep away from flammable objects.
  • Keep away from children and pets. 

Tunneling happens for a few reasons, here are some things you can do to prevent it:

  • Allow the candle to burn for several hours. This will allow the top layer of wax to melt out to its outer edges. Doing this will also form a memory for the candle, meaning it will use any previous layers of wax as a base on which to continue melting outwards when you light it again in the future.
  • Don’t burn your candle in a drafty room or right near a ceiling fan 
  • If your candle has already tunneled, you can apply a small diameter “hat” of tin foil on top to allow heat to radiate down and melt the edge wax. In most cases the wax will begin to melt around the outside edges within 15 – 30 minutes. When removing the foil hat just remember it will be hot and may burn you
  • If you’re experiencing trouble getting the edges of your candles to melt down, you can trim a bit off the edge and place them in a wax warmer! If your candle still doesn’t seem to be melting properly, shoot us an email and we’ll be happy to troubleshoot with you. Our candles can also be warmed on a candle warming plate which would warm up the tin to melt the wax and release the scent without a flame.

As of right now we only offer 8oz candles but we will be releases more candle sizes and types of candles in the near future

We plan to release many more scents as we continue but the exact time of those scents being released are unknown at this time

We strive to ship out orders as quickly as possible. Our products are hand-poured and have to cure prior to shipping. Due to order volume, orders are currently shipping within 3 – 5 business days. If you have already placed an order, we will email you as soon as your shipping label is printed with your tracking number. Please be aware during Christmas and New Years that orders can take up to 14 business days to ship out. 

Shipping costs vary on each order but we offer free shipping on all orders over $49

Yes we offer shipping to select countries. Be advised that when choosing international delivery as your shipping option, the customer is responsible for paying any associated import duties and taxes at the time of receipt. These charges include the Customs and VAT (Value Added Tax) levied by your local government which we have no control over. We do not offer exchanges on international orders and we cannot refund any shipping charges. If you find that you do not like a product, we do take returns on unused products only. The recipient is responsible for returning the product to us for a refund that will be issued in U.S dollars using the payment method that was used for purchase. Customers are responsible for their own return shipping costs unless there was an error on our behalf or it resulted in damaged/defective merchandise being delivered to them.

Of course! If you have a fragrance that you would like to see feel free to email us at hello@1901candleco.com.

If you are not satisfied with your order, simply let us know within 72 hrs. after receiving your order by emailing us at hello@1901candleco.com. We will inspect the defective/damaged items upon its arrival and once we have approved your claim, we will send a replacement order of your chosen fragrance or product at no extra cost to you. Customers are required to cover the shipping cost for both their original and exchange orders unless deemed otherwise by us when issuing you a refund. Please note that all international returns are not eligible for free replacements since they entail significant shipping costs to resend the parcel back to the USA & Europe in some cases.

We are not responsible for stolen, lost or damaged shipments but we will do our best to help our customers when a package/order has a delivery issue. 

If a shipment is lost or shows as delivered but is not at your location, we always recommend contacting USPS, UPS or FedEx as well as leaving a note for your courier explaining what happened.

If they cannot help you further, please contact us immediately so we can file a claim. If the Post Office or FedEx deems your package as lost or damaged, we will work with you to have a replacement sent out. Please note that packages deemed stolen by FedEx or USPS will not be approved for a refund. If a customer receives a damaged shipment and we offer to send a replacement shipment out but the customer prefers a refund, a claim would need to be filed with the shipping company and approved by them in order to receive a refund. The damaged order may also be return by the customer for a refund as well however the cost to ship the package back is the responsibility of the customer.

Yes we do offer wholesale pricing. For details and more information about wholesale pricing just send us an email at hello@1901candleco.com

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